Privacy Policy.

Lux Landscaping (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. Who we are

Lux Landscaping is a Gold Coast based landscaping business operating across Queensland. Our registered company number is ACN 697 129 114. You can contact us at any time at info@luxlandscaping.com.au or on 0485 032 685.

2. What we collect

We may collect the following types of personal information:

• Contact details — name, phone number, email address, and suburb when you submit our contact form or get in touch directly.
• Project details — information about your property, project type, budget range, timeline, and any photos or notes you share with us during the quoting process.
• Site analytics — anonymous information about your visit (pages viewed, referring source, browser, approximate location) via Google Analytics. This data is aggregated and does not personally identify you.

3. How we use your information

We use personal information only for the purpose you provided it:

• To respond to your enquiry and provide a quote.
• To deliver landscaping services you've engaged us for.
• To communicate with you about your project — including scheduling, design, variations, and handover.
• To improve our website and services using aggregated analytics data.
• To comply with our legal obligations.

We do not sell or rent your personal information to anyone. We will not use your details for marketing without your explicit consent.

4. Who we share with

We may share necessary information with trusted third-party service providers who help us deliver our services — for example:

• Email delivery via Resend (for contact form notifications).
• Website hosting and analytics via Vercel and Google Analytics.
• Suppliers, contractors, or council bodies, but only with information strictly necessary to deliver your project (and only with your knowledge).

These providers are bound by their own privacy obligations and only process data on our instructions.

5. Cookies and tracking

We use cookies via Google Analytics to understand how visitors use our site. You can disable cookies in your browser settings at any time without affecting how the website functions.

6. Data retention

We retain personal information only for as long as necessary to deliver our services and comply with our legal obligations (typically 7 years for tax and contract records). After that, we securely delete it.

7. Your rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or out-of-date information.
• Request deletion of your information (subject to legal retention).
• Withdraw consent for any optional data use.

To exercise any of these rights, email info@luxlandscaping.com.au and we'll respond within 30 days.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encrypted form transmission (HTTPS), secure third-party providers, and access controls on our internal systems.

If we ever experience a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

9. Complaints

If you have a concern about how we've handled your personal information, contact us first at info@luxlandscaping.com.au and we'll investigate and respond.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available at luxlandscaping.com.au/privacy, with the “last updated” date shown at the top.

Lux Landscaping · ACN 697 129 114 · Gold Coast, Queensland · info@luxlandscaping.com.au